Terms & Conditions
1. Acceptance of Terms
By engaging with Amrit Roadlines for transportation services, you agree to be bound by these terms and conditions. These terms apply to all bookings, contracts, and agreements between Amrit Roadlines and its clients.
2. Services Provided
Amrit Roadlines provides Full Truck Load (FTL) and Part Truck Load (PTL) transportation services from Gujarat to destinations across India and international borders including Nepal, Bhutan, and Bangladesh.
3. Booking & Confirmation
All transport bookings must be confirmed in writing or verbally agreed upon. Amrit Roadlines reserves the right to refuse or cancel any booking that does not comply with loading regulations, weight limits, or route restrictions.
4. Rates & Payments
Rates are provided at the time of booking and are subject to change based on fuel prices, road conditions, and other external factors. Payments must be made as agreed upon at booking time.
5. Liability & Damage
Amrit Roadlines takes all reasonable precautions for safe transportation. We are not liable for damage caused by improper packaging, natural disasters, road accidents beyond our control, or force majeure events. Clients are advised to insure valuable goods.
6. Delivery Times
Delivery timelines are estimated and may be affected by road conditions, weather, traffic, border clearances, and other factors. Amrit Roadlines will make every effort to deliver within the estimated timeframe.
7. Cross-Border Shipments
For international shipments to Nepal, Bhutan, and Bangladesh, clients must provide all necessary documentation including invoices, permits, and customs declarations. We assist with border clearance but cannot be held responsible for customs delays.
8. Prohibited Goods
Amrit Roadlines does not transport illegal goods, hazardous materials, or items prohibited by Indian law or destination country laws. Clients found transporting such goods bear full legal liability.
9. Dispute Resolution
Disputes shall first be addressed through mutual discussion. If unresolved, disputes shall be subject to the jurisdiction of courts in Morbi, Gujarat.
10. Changes to Terms
Amrit Roadlines reserves the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.
Privacy Policy
1. Information We Collect
When you contact us or submit an inquiry, we collect your name, phone number, loading and unloading points, material type, and weight details — used solely for processing your transport inquiry.
2. How We Use Your Information
Your information is used to provide transport quotes and services, contact you about your inquiry, coordinate logistics and delivery, and improve our services. We do not use your data for marketing without your consent.
3. Data Sharing
We do not sell, trade, or rent your personal information. We may share details with trusted partners (drivers, fleet operators) only to the extent necessary to fulfill your transport order.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access or loss. No method of internet or phone transmission is 100% secure.
5. Data Retention
We retain inquiry and shipment information for the duration required by law and for legitimate business purposes such as dispute resolution and service improvement.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information. Please contact us at the address or phone number provided to exercise these rights.
7. Cookies
Our website may use basic cookies to improve browsing experience. We do not use tracking cookies for advertising purposes.
8. Contact for Privacy
For privacy concerns: Amrit Roadlines, Krishna Complex, 2nd Floor, Shop No. 103, N.H.8A Laxmi Nagar, Morbi, Gujarat – 363642. Phone: +91 91665 42595.
9. Policy Updates
We may update this policy from time to time. Changes will be reflected on this page. We encourage periodic review.
Last updated: August 2026